Connectivity Issues (In Progress)
  • Priority - Critical
  • Affecting Other - ak1-nz
  • ak1-nz is encountering network issues.

    Escalated to the local NoC for investigation and resolution.

    Update  - Re-escalated to the local NoC, pending response.

    Update 2 - NOC have now responded and ak1-nz has restarted, it appears the server suffered a kernel panic.
    VM's are now booting however the slave management portal is currently unavailable due to database drift.

    Update 3 - Database is back in sync with the management portal master.

  • Date - 09/02/2020 12:45 - 16/02/2020 02:26
  • Last Updated - 16/02/2020 13:51
Disk Failure | I/O Degraded (In Progress)
  • Priority - High
  • Affecting System - nc6-us
  • nc6-us's #1 HDD Storage Array's performance has dropped over the last few hours.

    Update - One of the drives in one of the HDD Storage Arrays for nc6-us has reported errors.

    Drive replacement is to be arranged shortly by the local NoC, once completed rebuild will commence which will affect I/O performance at that time.

    Provisioning has been halted for this node for the time being.

    If you have any questions or queries then feel free to contact the support team.

  • Date - 07/07/2019 16:00
  • Last Updated - 07/07/2019 17:33
NAT IPv4's blocked by Chinese Firewall (Scheduled)
  • Priority - Low
  • Affecting Other - NAT VPS in SG & AK
  • Shared IPv4 addresses for the New Zealand/Singapore packages are reportedly being blocked by the GFW.

    No action can be taken on our part as it is beyond our control this is a simple informative notice regarding the issue.

    Update - This issue may be resolved if we redeploy a new location, however the longevity of the fix is beyond our control as per the original issue.

    Update #2 - NZ IP's now also affected.

  • Date - 24/11/2017 09:06
  • Last Updated - 14/03/2019 10:38
SSH Not Responding (Scheduled)
  • Priority - Low
  • Affecting Other - Ubuntu 16 Instances on OpenVZ
  • If you cannot SSH into your OpenVZ Instance after a restart it is likely the SSH/access issue is a bug that has recently presented itself in Ubuntu 16 on OpenVZ based solutions -

    See more info @ []( .

    If your VPS is unmanaged you can use the access console/terminal within the management portal to carry out the outlined steps at the link above for resolution. Managed instances have already been patched.

  • Date - 18/01/2019 00:00
  • Last Updated - 14/03/2019 10:37

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