Connectivity Issues (In Progress)
  • Priority - Critical
  • Affecting System - tai-sg
  • tai-sg upstream connectivity has dropped.

    Issue escalated to upstream for resolution.

  • Date - 29/11/2018 20:08
  • Last Updated - 29/11/2018 20:13
NAT IPv4's blocked by Chinese Firewall (In Progress)
  • Priority - Low
  • Affecting Other - NAT VPS in SG
  • Shared IPv4 addresses for the New Zealand/Singapore packages are reportedly being blocked by the GFW.

    No action can be taken on our part as it is beyond our control this is a simple informative notice regarding the issue.

    Update - This issue may be resolved if we redeploy a new location, however the longevity of the fix is beyond our control as per the original issue.

    Update #2 - NZ IP's now also affected.

  • Date - 24/11/2017 09:06
  • Last Updated - 29/08/2018 14:21
IP Assignments (In Progress)
  • Priority - Medium
  • Affecting System - Resource Bundle
  • IP Address assignment during resource bundle creation is not assigning correct IP's.

    Issue is currently being resolved with the management panel development team.

    UPDATE - Issue confined to OVH based hypervisors at present.

  • Date - 06/07/2018 14:21
  • Last Updated - 01/08/2018 11:18
Planned Migrations & I/O Performance (Scheduled)
  • Priority - Medium
  • Affecting System - nc7-us
  • nc7-us I/O Performance is currently impacted due to a RAID rebuild, once complete existing level of performance will return.

    Apologies for any inconvience caused.


    Continual rebuilds of nc7's RAID array are keeping the service online however we believe now the best course of action is to perform a full hypervisor replacement.

    nc7-us is now planned for retirement and will be transferred to new equipment shortly, timeframes to be e-mailed to each customer based on the product type.

  • Date - 12/03/2017 12:33
  • Last Updated - 12/08/2017 16:55