Loss of Connectivity (In Progress)
  • Priority - High
  • Affecting System - var-bg
  • A small number of customers are reporting a loss of connectivity within certain routes/subnets.

    Engineers are working to resolve the issue.

  • Date - 14/11/2018 11:25
  • Last Updated - 14/11/2018 12:40
NAT IPv4's blocked by Chinese Firewall (In Progress)
  • Priority - Low
  • Affecting Other - NAT VPS in SG
  • Shared IPv4 addresses for the i-83.net New Zealand/Singapore packages are reportedly being blocked by the GFW.

    No action can be taken on our part as it is beyond our control this is a simple informative notice regarding the issue.

    Update - This issue may be resolved if we redeploy a new location, however the longevity of the fix is beyond our control as per the original issue.

    Update #2 - NZ IP's now also affected.

  • Date - 24/11/2017 09:06
  • Last Updated - 29/08/2018 14:21
IP Assignments (In Progress)
  • Priority - Medium
  • Affecting System - Resource Bundle
  • IP Address assignment during resource bundle creation is not assigning correct IP's.

    Issue is currently being resolved with the management panel development team.

    UPDATE - Issue confined to OVH based hypervisors at present.

  • Date - 06/07/2018 14:21
  • Last Updated - 01/08/2018 11:18
Planned Migrations & I/O Performance (Scheduled)
  • Priority - Medium
  • Affecting System - nc7-us
  • nc7-us I/O Performance is currently impacted due to a RAID rebuild, once complete existing level of performance will return.

    Apologies for any inconvience caused.

    ----

    Continual rebuilds of nc7's RAID array are keeping the service online however we believe now the best course of action is to perform a full hypervisor replacement.

    nc7-us is now planned for retirement and will be transferred to new equipment shortly, timeframes to be e-mailed to each customer based on the product type.

  • Date - 12/03/2017 12:33
  • Last Updated - 12/08/2017 16:55