- Priority - Critical
- Affecting Other - ak1-nz
ak1-nz is encountering network issues.
Escalated to the local NoC for investigation and resolution.
Update - Re-escalated to the local NoC, pending response.
Update 2 - NOC have now responded and ak1-nz has restarted, it appears the server suffered a kernel panic.
VM's are now booting however the slave management portal is currently unavailable due to database drift.
Update 3 - Database is back in sync with the management portal master.
- Date - 09/02/2020 12:45 - 16/02/2020 02:26
- Last Updated - 16/02/2020 13:51
- Priority - High
- Affecting System - nc6-us
nc6-us's #1 HDD Storage Array's performance has dropped over the last few hours.
Update - One of the drives in one of the HDD Storage Arrays for nc6-us has reported errors.
Drive replacement is to be arranged shortly by the local NoC, once completed rebuild will commence which will affect I/O performance at that time.
Provisioning has been halted for this node for the time being.
If you have any questions or queries then feel free to contact the support team.
- Date - 07/07/2019 16:00
- Last Updated - 07/07/2019 17:33
- Priority - Low
- Affecting Other - NAT VPS in SG & AK
Shared IPv4 addresses for the i-83.net New Zealand/Singapore packages are reportedly being blocked by the GFW.
No action can be taken on our part as it is beyond our control this is a simple informative notice regarding the issue.
Update - This issue may be resolved if we redeploy a new location, however the longevity of the fix is beyond our control as per the original issue.
Update #2 - NZ IP's now also affected.
- Date - 24/11/2017 09:06
- Last Updated - 14/03/2019 10:38
- Priority - Low
- Affecting Other - Ubuntu 16 Instances on OpenVZ
If you cannot SSH into your OpenVZ Instance after a restart it is likely the SSH/access issue is a bug that has recently presented itself in Ubuntu 16 on OpenVZ based solutions -
See more info @ [https://askubuntu.com/questions/1109934/ssh-server-stops-working-after-reboot-caused-by-missing-var-run-sshd/](https://askubuntu.com/questions/1109934/ssh-server-stops-working-after-reboot-caused-by-missing-var-run-sshd/) .
If your VPS is unmanaged you can use the access console/terminal within the management portal to carry out the outlined steps at the link above for resolution. Managed instances have already been patched.
- Date - 18/01/2019 00:00
- Last Updated - 14/03/2019 10:37