Connectivity Issues (In Progress)
  • Priority - Critical
  • Affecting Other - ak1-nz
  • ak1-nz is encountering network issues.

    Escalated to the local NoC for investigation and resolution.

    Update  - Re-escalated to the local NoC, pending response.

    Update 2 - NOC have now responded and ak1-nz has restarted, it appears the server suffered a kernel panic.
    VM's are now booting however the slave management portal is currently unavailable due to database drift.

    Update 3 - Database is back in sync with the management portal master.

  • Date - 09/02/2020 12:45 - 16/02/2020 02:26
  • Last Updated - 16/02/2020 13:51
Disk Failure | I/O Degraded (In Progress)
  • Priority - High
  • Affecting System - nc6-us
  • nc6-us's #1 HDD Storage Array's performance has dropped over the last few hours.

    Update - One of the drives in one of the HDD Storage Arrays for nc6-us has reported errors.

    Drive replacement is to be arranged shortly by the local NoC, once completed rebuild will commence which will affect I/O performance at that time.

    Provisioning has been halted for this node for the time being.

    If you have any questions or queries then feel free to contact the support team.

  • Date - 07/07/2019 16:00
  • Last Updated - 07/07/2019 17:33

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