Updated: 20/5/2018

QuadHost Ltd. has created this privacy statement to demonstrate our firm commitment to privacy and client safety. This statement sets forth our information gathering and dissemination practices for the QuadHost Ltd. website.

Our operating policies and privacy policy may change from time to time as per data processing and law changes. This policy should be checked periodically, your continued usage of services rendered constitutes an agreement of this privacy policy. Should our operating policies drastically change we shall make reasonable effort to inform you.

What We Collect and Where
QuadHost Ltd. use several different secure forms that our customers can use to request information, products, and services.

From these forms, we collect the following information:
• Valid visitors’ contact information (like e-mail addresses)
• Unique identifiers (like customer numbers)
• Financial information (like account or credit card numbers)
• IP addresses

How Secure is the Information We Collect?
QuadHost Ltd. makes every effort to follow industry standard security measures to prevent the loss, misuse and alteration of the information under our control. All financial information is encrypted during transmission, and our company databases are accessible only to internal employees.

Under no circumstances will your unhashed information be distributed to any party outside of those listed below. All held products, services and information including registration, billing and contact information is secured by QuadHost Ltd. Any personal data passed to a third party for fraud prevention or anti-money laundering compliance is encrypted and where required hashed so it is not identifiable by any party other than QuadHost Ltd. and the fraud prevention agency in question.

Billing and customer data is not transferred outside of the EU outside of specifically chosen deployments outside of these regions. No transaction or customer records are stored outside of the EU.

What other companies and how your data is used?
Your data will never be sold to another 3rd party.

Data is shared to the following companies for the reasons outlined:
Google – We use Google Analytics for visitor and engagement monitoring via cookies and trackable URL’s. Google Adwords is also used for marketing purposes with tracking enabled via Analytics. No personal information is sent to Google by QuadHost Ltd. Unique cookies are used for tracking.

Fraud Record – Anti-Fraud database used by Internet service providers and web hosts based on unique hashed data. Unidentifiable hashed data is compared for a match of known positives.

MailChimp (Mandrill) – Mail service provided used for outbound sending of account area alerts. No mail contents is retained by them post send. Message recipient, subject and body are transmitted over a secure connection for transmission to the suitable e-mail address(es) held on file.

Nexmo – Used for SMS validation. No message contents is retained by them post send. Message destination number and body are transmitted over a secure connection for transmission to the suitable mobile number(s) held on file.

MaxMind – IP & Location services anti-fraud database provider. IP, Registered Address and e-mail address are checked against MaxMind databases for validation.

Local Debt Collectors – Should your account fall into arrears your data may be shared with local debt enforcement agencies for the purpose of contact in regards to settling your account and any applicable invoices.

What Do We Use This Information For?
We use your contact information to send you information about our company and to get in touch you when necessary. Your information is also required to achieve the best customer satisfaction available from the QuadHost Ltd. support team. We also use the information collected to improve the content of our Web site.

Our site allows you to opt in to receive marketing communications from us. You will be given this choice at the points where we request your information. As an existing customer if you then do not wish to receive future marketing mailings, please login to your account area and update your details to reflect this.

In the case where the Information provided is used for the delivery of Internet Service(s), as such any active or previously active customer data will be retained via cold/archive storage for the minimum duration of 10 years from the date of sale as required by local law. None service holedrs or previous customers may request data purging via their account area or via contacting our support team to have data removed from our systems.

Financial Information
We may ask you to enter financial or banking information to enable us to debit your account(s) when you purchase services from QuadHost Ltd.

All information you will be asked to enter is optional however may be required to make a purchase of a product or service. All information is protected using SSL (Secure Sockets Layer) encryption to prevent it being intercepted by anyone else as it is transferred over the Internet. Our payment processors collect this information on our behalf on a transaction-by-transaction basis and will never authorize the release of this information with anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes. Our payment processors for online payments are PayPal, Stripe & Coinify.

Linked Sites
This website contains links to external Web Sites. QuadHost Ltd. is in no way responsible for the privacy practices or the content of these Web sites. Each site is monitored closely to ensure client safety and comfort, QuadHost Ltd. strives to commit all possible resources to better assist the customer, henceforth External Websites will be Added and removed at the discretion of the QuadHost Ltd. Administration.

Data Protection Officer

If you have any questions or complaints about this Privacy Policy please contact our Data Protection Officer via our ticketing system or in writing using the details below:

Data Protection Officer
QuadHost Ltd.
86-90 Paul Street
London
England
EC2A 4NE
United Kingdom

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