The following Terms of Service constitute an agreement between you, the client and QuadHost Ltd.

Clients will be held responsible for all actions performed by their account whether done by the account holder (the client) or others. If your account is compromised, it is the clients responsibility. We highly recommend that You, the client keep all logging information private to prevent security risk.

QuadHost Ltd. agrees to provide services, which are paid in advance by the client, to the client so long as the client remains compliant with all policies outlined at quadhost.net/policies/.

Terms of Agreement

QuadHost Ltd. reserves the right to change the TOS or AUP at any time, but also agrees to immediately notify all clients of all changes to these documents via email, to the valid address provided by the client. It is the client’s responsibility to keep their email address in addition to other contact details correctly updated. At the moment of change, if the client wishes to end services, they may do so with no additional charge, irrelevant of the next pay date.

Terms of Termination

Clients services will be suspended after 2 days of overdue payment. They will remain suspended with the IP address nulled. The IP will be re-activated upon payment of invoice or where at 7 days of overdue payment the service will be terminated, and all data lost. Clients who have their service suspended or terminated due to a continual breach of the terms of service, and acceptable usage and network policies, are not be eligible for a refund, all decisions are made at QuadHost Ltd. discretion and are final.

Abusive Clientele

QuadHost Ltd. may terminate, or suspend a client service(s) if they act in an abusive manner toward QuadHost Ltd. Servers or employees, examples of such activity include, but is not limited to:

  • Written, or Verbal abuse toward QuadHost Ltd. Employees (Profanity, Threats, etc.)
  • Persistent Disregard to complaints, or content removal notices.
  • Consistent errors or administrative changes causing unnecessary workload
  • Spamming QuadHost Ltd. Emails, Forums, Client Area, and Live Chat
  • Frequent Payment bounceback’s, or overdue payments
  • Sending false traffic, or large amounts of fake traffic
  • Performing network floods, or Denial of Service Attacks
  • Derogitory, False or Exaggerated forum and blog posts
  • Issuing Payment Chargebacks

Data

QuadHost Ltd. will not be held responsible for any loss of data, it is up to the client to ensure their data is safely backed up, secured and protected. Clients are provided with backup facilities in all our production systems. Any backups held by QuadHost Ltd. should be treated as a best effort service unless an explicit SLA is agreed before ordering. Hosting account backups held by QuadHost are a redundant failover for our own systems, not a backup system for your own data.

Prohibited Content List

The following are prohibited from use on our server and may not be uploaded or run. Reasons for banning them include adverse effects on server load, invitations to hackers/spammers/criminal activity, etc.

  • Nulled Scripts
  • Illegal Torrents
  • Public Proxy servers/VPN
  • SPAM
  • TOR
  • Phishing Pages
  • Slowloris Scripts
  • Source or Target of DoS attacks
  • CPU Wasting Scripts Such as Bitcoin mining and/or Runescape bots
  • IRC services *
  • Illegal Distribution of Copyright Materials via any P2P
  • Hosting and/or Distribution of any kind of Child Pornography.
  • Hosting of Pornography */**.
  • Gameservers***.

* = Applies to Bulgaria Location
** = Applies to Singapore Location
*** = Applies to India Location

Refunds

All refunds are at the discretion of QuadHost Ltd. staff, all decisions are final. As a supplier of digital based goods once your services have been digitally delivered we have completed the sale in the eyes of our payment processor. All refunds should be processed by QuadHost Ltd. and not via our payment processors, in doing so you would be breaching terms listed below.

Overpayments

Any duplicated or “overpayments” will be credited to user account balances and are not eligible for refund by default.

Adding of Funds

Any deposited funds by specific invoice from the customers command are not eligible for refund or withdrawal.

Charge Back’s + Dispute’s

Filing a charge-back/dispute is not a fair form of refund, and will result in immediate termination of all related client services and content. If you wish to discuss a refund then deal with QuadHost Ltd’s internal billing team. Clients who file or open a dispute are subject to an administration fee of no less than £75, and not exceeding £150, if a client cancels a chargeback, the administration fee will be revoked.

Cancellations

To request cancellation of a service, the client must submit a support ticket to the billing department or via the client control panel at least 3 days prior to the next invoice due-date. All downgrade requests must also be made 3 days prior to the next invoice due-date or £50 fee may be added to the account. All client data will be deleted upon service the cancellation date.

Any additional IP’s/Ranges that have been routed to your VPS that wish to be cancelled if keeping your VPS/Server should have notification submitted via a support ticket or cancellation request by the 19th of the month prior to the services being cancelled.

Disclaimer of Liability

All services provided by QuadHost Ltd. are provided “as is” with no guarantee or warranty unless an SLA agreement is agreed upon and setup before service ordering. For more information contact us.

AUP

By agreeing to this policy, the client also agrees to follow all the additional policies rules set out by the documents at QuadHost.net/policies/ – Specifically the Acceptable Usage Policy, Cookie Policy & Privacy Policy. Any breach in the rules set out by our policies will result in immediate suspension
or termination of service.

SBL Listing

Any activity that causes an SBL Listing against an IP or range of IP’s will result in service suspension alongside a £150 admin charge to remove the SBL.

DCMA Complaints

QuadHost Ltd. handles DCMA complains very seriously, and will comply with all official takedown notices from the respective copyright owners. To report a breach of copyright, please send an email to submit a ticket to the abuse department. Any client found to be using copyrighted material will have 48 hours to remove such content, if it is not removed, QuadHost Ltd. Staff will disable access to the copyrighted content.

Provision of Service

QuadHost Ltd. will attempt to provide service to all who request it. However, we reserve the right to reject any orders from any individuals or companies as we deem necessary.

IP Addresses

All VPS accounts are initially provisioned with 1 IP. Additional IP’s are free, up to the amount for each package. If you require more IP’s, they are charged at a variable rate depending on the location for deployment. Charges for additional IP’s will be made explicitly clear before ordering. Please note that justification will be required for Additional IP’s.

Contract Breach

By accepting the terms of service you agree that if you violate our terms of service in any way your contract with QuadHost Ltd. can be ended with immediate effect at our discretion. Once the client <> provider relationship is terminated we have no further obligation to provide you with service.

Anonymous/Alias Accounts

QuadHost Ltd. requires valid contact details and account information for all customers, we do not allow anonymous/invalid details to be used on accounts or services.